Deliveroo is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.
With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of 32 minutes.
Deliveroo is a British tech success story. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers.
We now operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging 15,000 riders.
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Deliveroo is low-quality takeaway restaurants.
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a Deliveroo rider will pick up your order and bring it to your delivery address.
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.
Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.
The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.
If you have a voucher code, you can redeem this in the app or on the website.
If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.
We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
Unfortunately we don’t currently offer collection. Visit the homepage or the app to see which restaurants are available for delivery in your area.
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on firstname.lastname@example.org and we’ll pass on your feedback to the restaurant.
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.
You can also contact us at email@example.com or on +61 1300 335 483.
You can contact our Customer Service team via the Help function in the app or on +61 1300 335 483 and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app or by calling +61 1300 335 483.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
To check where you are, your rider might call you using the phone number 0734850858. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
We are rapidly expanding and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at firstname.lastname@example.org.
There is! It’s available free on the App Store and Google Play.
By partnering with Qantas, we're able to provide even more value to our customers. We are always looking for new ways to reward our customers, and the Qantas Frequent Flyer Program does just that.
Linking your Qantas Frequent Flyer membership account to your Deliveroo account is completely free.
If you are not a Qantas Frequent Flyer member, you can join the Qantas Frequent Flyer program free of charge https://www.qantaspoints.com/freejoindeliveroo
You can retrieve your username or password by clicking on thehttps://deliveroo.com.au/password_reset link under the login option.
You'll earn 1000 Qantas Points for your first-ever Deliveroo order. And once you've ordered four or more times in a calendar month, you'll earn 200 Qantas Points.
Make sure you order through http://deliveroo.com.au or our app to earn your points.
No. Only one Qantas Frequent Flyer number can be linked to one Deliveroo account and they must belong to the same individual. The name on your Deliveroo account must match the name your have registered with your Qantas Frequent Flyer account.
Once your Deliveroo account is linked to your Qantas Frequent Flyer account, you will be able to earn Qantas Points immediately for all Eligible Payments made using the Deliveroo app.
Yes. The Qantas Frequent Flyer membership and the Deliveroo account need to be in the name of the same person.
Visit the Qantas Points website to find out about all the different ways you can earn Qantas Points. Also, please subscribe to Deliveroo's exclusive email deals and you'll be informed when special promotions are run for bonus Qantas Points with Deliveroo.
No, you cannot swap points for cash or store credit. You can redeem your Qantas Points for Awards and Rewards through the Qantas Frequent Flyer program.
You cannot claim Qantas Points for past purchases. Qantas Points are only earned on Eligible Payments made after linking a Qantas Frequent Flyer number to a Deliveroo Account. Please ensure that you add your Qantas Frequent Flyer number to your Deliveroo account prior to purchase.
You can call the Qantas Frequent Flyer Service Centre on 13 11 31.
Please allow up to 60 days after processing the Eligible Payment for your Qantas Points to be credited to your QFFP Account.
Check your Deliveroo App or Website to see if you have correctly linked you Qantas Frequent Flyer number on Deliveroo. If you believe there is an error with the points you have earned through Deliveroo please contact our Customer Service Team at email@example.com or call us on +61 1300 335 483
To redeem points, log into your Qantas Frequent Flyer account and follow the on-screen prompts.
If a refund is issued through Deliveroo, any Qantas Points that were earned on the refunded amount of that service will be deducted from your account.
No, you will need to update your personal details in your Qantas Frequent Flyer account separately to your Deliveroo account. You can update your personal details at qantas.com. To change your surname, call the Qantas Frequent Flyer Service Centre on 13 11 31.
To change or view your personal information for your Deliveroo account just login at any time through the app click on My Account icon in the top left hand corner. Click on the My Details tab.
Deliveroo Plus is our subscription membership plan – you pay a flat monthly fee for unlimited free delivery. It’s a simple, easy way to get the most out of Deliveroo.
Members benefit from exclusive restaurant offers, which aren’t available to other customers.
Some customers will see the option to sign up to Plus on our website or app.
No. You can place as many orders as you like and you’ll always get free delivery. However, it’s intended for use by individuals. All orders placed with Plus must stay in line with Deliveroo’s Terms & Conditions of Service.
Go to your Account – you’ll be able to change your subscription payment method, see your next payment date and more.
Go to your Account to check your next payment date.
No. Sharing your Deliveroo Plus subscription is a violation of your subscription terms, and could mean we review your account in line with our Deliveroo Plus Terms & Conditions of Service.
Go to your Account and select Cancel subscription. Or, you can contact us at firstname.lastname@example.org or on +61 1300 335 483.
No. You can see your next payment date in your Account.
Yes. You can contact us for a full refund within the first 14 days of your paid-for period. If you cancel after the 14-day cooling off period, you will not be refunded.
Get in touch with us at email@example.com or on +61 1300 335 483.
No. Your free delivery won’t apply to orders you place using your company allowance. If you have a company allowance on your account, you can still get free delivery on personal orders when you don’t use your company allowance.