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Legal

Deliveroo Terms And Conditions Of Service

Welcome to deliveroo.com.au website and our applications (each our "Website"). This page (together with the documents referred to on it) tells you the terms and conditions regarding your use of our website and on which our partner restaurants supply any of their meals (the "Meals") listed on our Website to you (together, the "Service"). Please read these terms and conditions carefully before using the Service, including but not limited to ordering any Meals from our Website. By accessing the Service, you agree to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact support@deliveroo.com.au before you place an order. If you do not accept these terms and conditions in full please do not use the Service.

1. Information About Us

deliveroo.com.au is a website operated by Deliveroo Australia Pty Ltd 73 607 915 640 ("we" or "us" or "Deliveroo"), ACN 607 915 640, whose registered office is at Level 1, 3 Wellington Road, St. Kilda, VIC 3182, Australia.

2. Purpose

The purpose of our Service is to provide a simple and convenient service to you, linking you to the restaurants we partner with ("Partner Restaurants") to display their menus, and allowing you to order Meals from them. Deliveroo acts as an agent on behalf of the Partner Restaurant when it presents Meals to you and concludes any order you make. Once you have placed an order, your Meal will be delivered to you by Deliveroo ("Deliveroo Delivery") or our Restaurant Partner ("Partner Delivery") (each a "Delivery") – we'll let you know which Delivery option applies before you place an order.

3. Service Availability

Deliveroo's service is available from our Partner Restaurants throughout Australia. Each Partner Restaurant has a prescribed Delivery area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Restaurant. Operating hours will vary depending on local trading conditions and the availability of our Partner Restaurants. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Restaurant.

4. Orders

When you place an order through our Service, it will be sent to the Partner Restaurant to confirm their acceptance. The sale is concluded when the Partner Restaurant accepts your order, and at that point we will send you an email on behalf of the Partner Restaurant thanking you for your order and confirming it has been received and accepted by the Partner Restaurant (the "Confirmation Email"). You will act on your own behalf and not for any other person when you place an order with us. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Meals arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of your Delivery driver physically reaching your address, the driver may leave the premises,and you will be charged for the Meal. Deliveroo seeks to provide a quality service and will be the first contact in event in there is a problem with your Meal either in regards to food quality and/or temperature. We do monitor our Partner Restaurants very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. You can let us know if you have any comments relating to our Partner Restaurants or in respect of the Meals or Delivery by emailing or calling us, or contacting us about your order through our Service.

5. Meals

All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. Deliveroo does not guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

Deliveroo does not prepare or take responsibility for any products prepared and packaged by our Partner Restaurants. All due care and responsibility is taken by Deliveroo to deliver the food quickly to you, however Deliveroo takes no responsibility for the quality or freshness of a Partner Restaurant product.

6. Sale Of Alcohol

Persons placing an order for alcohol from our Partner Restaurants must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Deliveroo operates the policy whereby customers who are lucky enough not to look 25 or over, will be asked by the Delivery driver to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you expressly represent and warrant that you are at least 18 years of age and will provide bona fide identification showing that you are at least 18 years of age. The Delivery driver may refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. The Delivery driver may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.

WARNING:
Under the Liquor Control Reform Act 1998 it is an offence:
To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000)
For a person under the age of 18 years to purchase or receive liquor. (Penalty exceeds $700)
Victoria Liquor Licence No. 36140565
Victoria Liquor Licence No. 36143466

7. Availability And Delivery

Our aim is to ensure you get the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us, or our Restaurant Partners, from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

8. Cancellation

You have the right to cancel an order within a reasonable time and before the Restaurant Partner has used food to start preparing the order (a "Started Order"). Customers can cancel an order by contacting the Partner Restaurant. Deliveroo and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Deliveroo or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Deliveroo alone will determine whether an order is a Started Order or not.

9. Price And Payment

The price of any Meals will be listed on our Website. Prices include GST. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Website may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made by credit or debit card through our Website. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Deliveroo and is subsequently passed on by Deliveroo to the Partner Restaurant. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant. In limited instances, where you have selected a Partner Restaurant that offers Partner Delivery, you can also make your payment in cash directly to the Partner Restaurant by paying the Partner Delivery driver at the time of delivery. Where cash payment is possible, this will be made clear on our Service before you place your order.

Where Deliveroo or any Partner Restaurants make a delivery,we may at our sole discretion charge you a delivery fee which will be notified to you before you complete your order.

10. Our Liability

To the maximum extent permitted by law, Deliveroo provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. To the maximum extent permitted by law and subject as provided below, Deliveroo and any Partner Restaurant expressly disclaim all warranties and conditions with regard to any portion of our Service, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, and all responsibility for any loss, injury, claim, liability or damage of any kind, including resulting from, arising out of or any way related to:

  1. any errors in or omissions from the Website, including but not limited to technical inaccuracies and typographical errors;
  2. any third party contents therein directly or indirectly accessed through links in the Website, including but not limited to any errors or omissions;
  3. the unavailability of the Service, or any portion; or
  4. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party content; or
  5. our supply of Meals as a Service to you in accordance with this agreement.

To the maximum extent permitted by law, neither Deliveroo nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including, without limitation, negligence) or otherwise arising from your use of or your inability to use our Service. To the extent the foregoing limitation of liability is prohibited or despite the limitation above, in the event that Deliveroo or the Partner Restaurant is found to be liable to you, our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order.

If any warranties are implied by law that cannot be excluded, then to the maximum extent permitted by law, our liability for breach of such warranties is limited to, at our option:

  1. in the case of products:
  2. in the case of services:
  3. Important: this does not include or limit in any way Deliveroo's or any Partner Restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including under theCompetition and Consumer Act 2010 (Cth), the statutory consumer guarantees under the Australian Consumer Law, or similar laws in the States and Territories of Australia.

11. Events Outside Our Control

No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse you from any payment obligations under this Agreement.

12. Waiver

Neither you, Deliveroo nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

13. Severability

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

14. Entire Agreement

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

15. Our Right To Vary These Terms And Conditions

Deliveroo may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Law And Jurisdiction

The Victorian courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the state of Victoria.

Deliveroo Terms Of Use For Website And Applications

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website deliveroo.com.au (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us

deliveroo.com.au is a website operated by Deliveroo Australia Pty Ltd 73 607 915 640 ("we" or "us" or "Deliveroo"), ACN 607 915 640, whose registered office is at Level 1, 3 Wellington Road, St. Kilda, VIC 3182, Australia. Deliveroo is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.

2. Accessing Our Service Or Our Services

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@deliveroo.com.austraight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Interactive Features Of Our Site

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards

These content standards apply to any and all material which you contribute to our Service or Site (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in Australia and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. Our Site And Our Service Change Regularly

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability

To the maximum extent permitted by law, Deliveroo provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. To the maximum extent permitted by law and subject as provided below, Deliveroo and any Partner Restaurant expressly disclaim all warranties and conditions with regard to any portion of our Service, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, and all responsibility for any loss, injury, claim, liability or damage of any kind, including resulting from, arising out of or any way related to:

  1. any errors in or omissions from the Website, including but not limited to technical inaccuracies and typographical errors;
  2. any third party contents therein directly or indirectly accessed through links in the Website, including but not limited to any errors or omissions;
  3. the unavailability of the Service, or any portion; or
  4. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party content; or
  5. our supply of Meals as a Service to you in accordance with this agreement.

To the maximum extent permitted by law, neither Deliveroo nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including, without limitation, negligence) or otherwise arising from your use of or your inability to use our Service. To the extent the foregoing limitation of liability is prohibited or despite the limitation above, in the event that Deliveroo or the Partner Restaurant is found to be liable to you, our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order.

If any warranties are implied by law that cannot be excluded, then to the maximum extent permitted by law, our liability for breach of such warranties is limited to, at our option:

  1. in the case of products:
  2. in the case of services:
  3. Important: this does not include or limit in any way Deliveroo's or any Partner Restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including under theCompetition and Consumer Act 2010 (Cth), the statutory consumer guarantees under the Australian Consumer Law, or similar laws in the States and Territories of Australia.

11. Information About You And Your Visits To Our Site And Use Of Our Service

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Service

Any material you upload to our Service or Site, or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law

The Victorian courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the state of Victoria.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns

If you have any concerns about material which appears on our Service, please contact support@deliveroo.com.au

Voucher Terms & Conditions

  1. All discounts, vouchers or codes only apply to first orders for new customers of Deliveroo unless otherwise stated.
  2. A new customer is defined as someone who registers, makes a meal selection and enters the discount or voucher code specified on the advert, coupon or leaflet, at checkout during their order procedure.
  3. A minimum spend is applicable in order to validate and use any discount, voucher or code.
  4. Unless otherwise stated, all discounts, vouchers or codes must be redeemed within one calendar month.
  5. All promotional validity dates are specified on the adverts, coupons or leaflets, please refer to the summary terms on these pieces of artwork for exact and further information specific to that promotion and its promotional period.
  6. Alcohol will only be supplied to those aged 18+ with bona fide age identification.
  7. Only one discount, voucher or code can be per order and each discount, voucher or code can only be used once per person.
  8. Any discounts, vouchers or codes cannot be used in conjunction with any other Deliveroo offer.
  9. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
  10. Cancelled orders will invalidate the use of that code on an account.
  11. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.
  12. Discounts, vouchers or codes may be provided on a customer service basis and will be applied to the customer’s account in the form of credit which has to be used in one order.
  13. Any attempt to manipulate the system and use of discounts, vouchers or codes by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means or other automated means (including systems which can be programmed to enter), will render the order and use of that discount, voucher or code invalid and may potentially lead to that account being closed down.
  14. If for any reason a discount, voucher or code becomes invalid due to technical failures or any other causes beyond the control of the Deliveroo, or a meal or restaurant becomes unavailable, Deliveroo reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that discount, voucher or code and not re-issue any additional discounts, vouchers or codes to affected customers.
  15. Deliveroo reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  16. By redeeming the discount, voucher or code, customers agree to release Deliveroo from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
  17. All meals and restaurants are subject to availability.
  18. Normal registration and Deliveroo delivery terms and conditions apply.
  19. Deliveroo will only use the personal details supplied in customer’s accounts and orders for the administration and delivery of an order and for no other purpose unless we have your consent. Deliveroo may disclose customer’s details personal information to its contractors to assist in conducting the delivery of an order or in response to a customer query. For more information on how we store customer data, please visit deliveroo.com.au/privacy for our data privacy policy.

Deliveroo Corporate Gift Card Terms And Conditions

1. How Do I Redeem My Gift Card?

Deliveroo gift cards ("Gift Cards") may only be redeemed toward the purchase of Meals from our Service. To redeem the credit loaded on your Gift Card, enter the unique promo code on the Gift Card at the checkout when you order your next Meal and your Deliveroo account will be credited with the amount loaded on your Gift Card(“Credit”).

You may use your Credit to order multiple Meals from our Service (i.e. your Credit is not limited to one order). If a purchase of any Meal exceeds your Credit, the remaining amount of your order must be paid with another Payment Method. If a purchase of any Meal is less than your Credit, the balance of your Credit will remain loaded to your account for future purchases. To view your Credit balance, visit your Deliveroo account.

No fees apply on e-vouchers. Fees for Gift Cards may apply on physical cards.

2. When Does My Gift Card Expire?

  1. Gift Card Expiry Date
    You must redeem your Gift Card on or prior to the expiration date stated on the gift cardor e-voucher (as applicable). If there is no expiry date specified on the Gift Card, Gift Cards will expire on the date that is 12 months after the date the Gift Card was purchased(“GiftCard Expiry Date”). Any Credit not redeemed by the Gift Card Expiry Date will expire and you will be unable to use that Credit to purchase Meals from our Service or load that Credit to your Deliveroo account.
  2. DeliverooCredit Expiry Date
    Once you have redeemed your Gift Card, you must use any Credit within 30 days of loading such amount(“Credit Expiry Date”), whether or not that 30 day period expires before or after the Gift Card Expiry Date. Any Credit not used by the Credit Expiry Date will be deducted from your Deliveroo account. To be clear, once the Gift Card has been redeemedand the Credit loaded to your Deliveroo account, the Credit Expiry Date will apply to that Credit (and not the Gift Card Expiry Date).

3. What I Can’t Use My Gift Card For

Gift Cards cannot be used to purchase other Deliveroo Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Credit loaded to a Deliverooaccount may not be transferred to another Deliveroo account.

4. What Happens If My Gift Card Is Lost, Stolen Or Destroyed?

Gift Cards should be treated as cash.They cannot be replaced if lost, stolenor damaged. The risk of loss and title for Gift Cardspasses to the purchaser upon delivery of the Gift Cards to the purchaser.Deliveroo is not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

5. Having Problems Activating Your Gift Card?

If you are having issues activating your Gift Card, contact the Customer Support Team at support@deliveroo.com.au

6. Can I Purchase Gift Cards?

If you are a corporate client, you are eligible to place an order for the purchase of Deliveroo Gift Cards (“Order”). Following the placement of your Order, Deliveroo will issue to you an invoice for your Order. Payment for your Order must be made via bank transfer within 14 days of receipt of the invoice for your Order. Deliveroo is under no obligation to issue to you any Gift Cards until full payment for your Order has been received by Deliveroo. Contact corporate@deliveroo.com.au for further details.

7. Fraud

Deliveroo has the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on our Service.

8. Limitation Of Liability

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

9. General

Gift Cards are issued by Deliveroo Australia Pty Ltd. When you purchase, receive or redeem a Gift Card, you agree that the law of the state of Victoriawill govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion(including by the imposition of fees associated with the Gift Cards). Notices of changes to these terms and conditions will be made available on the Deliveroo website. All terms and conditions are applicable to the extent permitted by law.

10. Privacy Policy

Deliveroo has a privacypolicy (available on the Deliveroo website), which applies to the extent we may collect or handle any personal information in connection with the Gift Cards.

Qantas Frequent Flyers Points

Short Disclaimer

You must be a Qantas Frequent Flyer to earn Qantas Points. A joining fee usually applies, however this will be waived for Deliveroo customers that join here. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

* Qantas Frequent Flyer members who have linked their Frequent Flyer number to their Deliveroo account and subsequently make their first-ever Deliveroo order through deliveroo.com.au or the Deliveroo App will earn 1,000 Qantas Points. Qantas Frequent Flyer members who order four times or more in a calendar month throughdeliveroo.com.au or the Deliveroo App after they have linked their Frequent Flyer number to their Deliveroo account will earn 200 Qantas Points in total. Orders refunded to you by Deliveroo will not be eligible to earn Qantas Points. Qantas Points will be credited to a member’s Qantas Frequent Flyer account up to 60 days after purchase. Deliveroo Australia Pty Ltd terms and conditions available here.

Overview

Deliveroo has partnered with the Qantas Frequent Flyer program, enabling you to earn Qantas Points on orders booked and paid for through the Deliveroo app or deliveroo.com.au.

How do I earn Qantas Points with Deliveroo?

Follow these easy steps to start earning Qantas Points with Deliveroo:

  1. Login or create an account with Deliveroo
  2. Link your Qantas Frequent Flyer account to your Deliveroo account
  3. Book and pay for your order through the Deliveroo app or deliveroo.com.au

New Deliveroo users will earn 1,000 Qantas Points when you place your first-ever order through Deliveroo after you have linked your Qantas Frequent Flyer account to your Deliveroo account.

Existing Deliveroo users will earn 200 Qantas Points when you place four or more orders in a calendar month after you have linked your Qantas Frequent Flyer account to your Deliveroo account..

1. Deliveroo Account

Deliveroo enables you to earn Qantas Points on orders booked and paid for through the Deliveroo app or deliveroo.com.au. There is no cost to create a Deliveroo account. You must be a member of the Qantas Frequent Flyer program to earn Qantas Points. You can join for free here. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

2. Defined Terms

In these Terms and Conditions, we use the following terms:

  • "Reward" has the meaning given to it in the QFFP Terms.
  • "Deliveroo Account" means an account held at Deliveroo.
  • "Link" means to connect your QFFP Account with your Deliveroo Account to earn Qantas Points on
  • "Other Benefits" are other promotions and special benefits which may be offered to you from time to time.
  • "Payment" means payments made through the Deliveroo app and through deliveroo.com.au.
  • "Points" means Qantas Points.
  • "Qantas" means Qantas Airways Limited ABN 16 009 661 901.
  • "QFFP" means the Qantas Frequent Flyer Program.
  • "QFFP Account" means your Qantas Frequent Flyer Program membership account.
  • "QFFP Member" means a member of the QFFP.
  • "QFFP Terms" means the Qantas Frequent Flyer Program Terms and Conditions:http://www.qantas.com.au/fflyer/dyn/program/terms
  • "Related Body Corporate" has the same meaning as given to that term in the Corporations Act 2001 (Cth).
  • "Remove" means to remove a QFFP number from your Deliveroo Account.
  • "Reward Flight" has the meaning given to it in the QFFP Terms.

3. Your Eligibility To Join Deliveroo And Earn Qantas Points

  1. You are eligible earn Qantas Points through Deliveroo, if you:
  2. When you join Deliveroo you are deemed to agree to these Terms and Conditions, and
  3. You warrant that all information that you supply to Deliveroo and Qantas in relation to the QFFP and these Terms and Conditions is true, accurate and complete.

4. Linking Your Qffp Account To Your Deliveroo Account

  1. To earn Points through Deliveroo, you must first Link your QFFP Account to your Deliveroo Account.
  2. Once Linked, you can remove (or update) your QFFP Account from your Deliveroo Account at any time by going into the Deliveroo App, go to My Account and updating or deleting your Qantas Frequent Flyer details. If you remove your QFFP Account from your Deliveroo Account you will not earn Qantas Points with Deliveroo from the date that you remove your account.

5. Earning Points

  1. New Deliveroo users will earn 1,000 Qantas Points when you place your first-ever order through deliveroo.com.au or using the Deliveroo app after the date on which you Link your QFFP Account to your Deliveroo Account.
  2. Existing Deliveroo users will earn 200 Qantas Points when you place four or more orders in a calendar month on deliveroo.com.au or using the Deliveroo app through your Deliveroo Account after the date on which you Link your QFFP Account to your Deliveroo Account.
  3. You will earn Qantas Points when the Payment has been processed. Please allow up to 60 days after purchasefor your Qantas Points to be credited to your QFFP Account.
  4. The Qantas Points earn rate is determined by Deliveroo and Qantas and may change at any time.
  5. You will only earn Qantas Points on Payments through a Deliveroo Account if at the time the account is processed, your QFFP Account is Linked to your Deliveroo Account
  6. Qantas Points will not be earned on:
  7. Deliveroo will not exchange Qantas Points or Other Benefits for cash or gift-cards (see "How to redeem Points" below for information on how to redeem your Qantas Points through the QFFP).

6. How To Track Your Points

You can check the Qantas Points you have earned from Deliveroo by visiting Qantas.com.au and logging into your Frequent Flyer account.

7. How To Redeem Points

Points earned from Deliveroo can only be redeemed through Qantas Frequent Flyer (not Deliveroo) in accordance with the QFFP Terms.

8. Reversing Points

Deliveroo may request Qantas to reverse (debit) any Qantas Points that have been or are to be credited to a QFFP Account. This may be done where you have receive a refund for Eligible Payments on which you have earned Qantas Points or where there are other grounds which Deliveroo consider reasonable to warrant a reversal.

9. Bonus Qantas Points

From time to time, Deliveroo may have bonus Qantas Points offers. Separate terms and conditions may apply to these offers (in addition to these Terms and Conditions).

10. Claiming Qantas Points

Qantas Points will only be earned on Payments that are made after linking a Qantas Frequent Flyer membership number to a Deliveroo Account. Qantas Points cannot be earned retrospectively on past transactions. No exceptions apply.

11. The Qantas Frequent Flyer Program

QFFP membership is determined by Qantas, not Deliveroo. QFFP membership, Qantas Points (including redeeming and expiry of Qantas Points following them being credited to your QFFP Account), the number of Qantas Points required for Rewards and changes to the number of Qantas Points required for Rewards are all subject to the QFFP terms and conditions.

13. Claims And Complaints

  1. If you notify Deliveroo your QFFP Account has not been appropriately credited with Points to which you are entitled pursuant to these Terms and Conditions (a "Claim"), then Deliveroo will, within 30 business days of receiving your Claim:

14. Privacy And Consents

  1. Deliveroo respects your privacy. We collect, store and use your personal information in accordance with our privacy policy, the Privacy Act 1988 (Cth) and all other applicable privacy laws.
  2. It is a condition of holding a Deliveroo Account that you consent to:
  3. If you do not provide personal information, or do not consent to these terms, you will not be able to create a Deliveroo account or earn Qantas Points with Deliveroo.
  4. You may access or correct your personal information held by Deliveroo, or make a complaint about its privacy practices by contacting the Deliveroo support team at support@deliveroo.com.au

15. No Liability

  1. Subject to its obligations under law, in particular consumer guarantees in the Australian Consumer Law (and other similar consumer protections) that cannot be excluded, restricted or modified, Deliveroo will incur no liability to you in relation to any loss, damage, costs or expenses suffered or incurred by you as a result of:

16. Changes To These Terms And Conditions

  1. Deliveroo and Qantas reserve the right to change, suspend or terminate these Terms and Conditions at any time.
  2. Where we change these Terms and Conditions, an updated copy of these Terms and Conditions will be available on the https://deliveroo.com.au/legal. Members should regularly check for updates to the Terms and Conditions.

Referral Program

Terms And Conditions

  1. Eligibility: This Promotion is open to selected Deliveroo users ('you/user') aged 18 or over who have completed at least 1 Deliveroo orders.
  2. To take part: Simply share your unique link with a friend or relative (aged 18 or over) who you think would benefit from the Deliveroo service (referral). For every person that you have referred, who then goes on to place a Deliveroo order using that unique link, you will receive an amount in Deliveroo credits as stated in the promotional materials. The friend or relative must not live at the same address as you.
  3. Promotion Period: You will be able to submit referrals from April 2016 and the promotion will continue until revoked by us.
  4. Deliveroo credits are subject to the usual order conditions and the above Voucher Terms and Conditions. A minimum total spend of $20.00 is applicable and credits must be redeemed within three calendar months. There will be a processing time of up to seven days after the date of a successful referral before credits will be applied to your account. Credits have no cash value and are non-transferable.
  5. There is a maximum of 100 of names that you can recommend, subject to the above criteria. We reserve the right to change the maximum number of referrals at any time.
  6. Any attempt to manipulate the system and use of credits by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the credits invalid and may potentially lead to that account being closed down.
  7. Use of Data: Before you submit the name and email of anyone to us, please ensure that you have obtained their permission. We will use the personal details of the friend or relative supplied for the administration of this promotion and introductory emails about Deliveroo products and services. Please see our main privacy policy https://deliveroo.com.au/privacy.
  8. If for any reason a credit becomes invalid due to technical failures or any other causes beyond the control of the Deliveroo, or a menu item or restaurant becomes unavailable, Deliveroo reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the Promotion and not re-issue any additional credits affected customers.
  9. Deliveroo reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  10. By redeeming the credits, customers agree to release Deliveroo from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Promotion or with the acceptance or possession of any purchase of menu items and / or delivery charges (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
  11. All menu items and restaurants are subject to availability.
  12. Deliveroo delivery terms and conditions apply – please see: https://deliveroo.com.au/legal.
  13. No responsibility is accepted for referrals that are lost, corrupted or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  14. Unique codes should only be used for personal and non-commercial purposes. This means that you can share your invite link with your personal connections via social media where you are the primary content owner. Public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing) is also not allowed.
  15. By taking part in this promotion you will be deemed to have accepted and be bound by these terms and conditions.
  16. This promotion will be governed by the laws of Victoria, Australia and the exclusive jurisdiction of the Victorian courts.
  17. The Promoter: Deliveroo Australia Pty Ltd, PO Box 336, Balaclava, VIC 3183, Australia